Shipping policy
SHIPPING POLICY
Shipping Policy
Thank you for shopping with Urban Oasis Market!
We are committed to processing and shipping your order as quickly as possible.
Processing Time
Most of our products are made to order especially for you.
Orders are typically processed within 3–5 business days before shipping.
Please note that processing times may be slightly longer during holidays, sales events, or periods of high order volume.
Shipping
Shipping costs are calculated at checkout based on the items ordered and the shipping destination.
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking information.
Most orders arrive within 4–7 business days after they have been shipped. Delivery times are estimates and may vary depending on the shipping carrier, destination, weather, or other circumstances beyond our control.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team at:
If your order has not arrived within 60 days of the original purchase date, we will work with you to resolve the issue, including providing a replacement or refund when appropriate.
Please note that we are unable to accept responsibility for delays caused by incorrect shipping information entered during checkout or for packages that are undeliverable due to customer error.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
Email support@urbanoasismarket.com and include:
- Your order number
- Your full name
- A brief description of the issue
- Clear photos of the damaged or incorrect item
If your claim is approved, we will gladly provide a replacement or refund at no additional cost to you.
Returns & Exchanges
Because many of our products are custom-made or produced specifically for each order, we do not accept returns or exchanges for:
- Buyer's remorse
- Ordering the wrong size, color, or style
- Personalized or custom-made products
- Sale or clearance items
- Gift cards
If a return is approved, we will provide complete return instructions, including the appropriate return address.
Please do not send items back without first contacting our customer support team, as unauthorized returns may not be accepted.
Questions?
If you have any questions regarding shipping or your order, we're always happy to help.
Email: support@urbanoasismarket.com